PRIVACY POLICY

THE CARPENTERS HOUSE (“WE”) ARE COMMITTED TO PROTECTING AND RESPECTING YOUR PRIVACY.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting thecarpentershouse.co.uk you are accepting and consenting to the practices described in this policy.

 

How We Collect Information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Information We May Collect From You

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

COOKIES

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Cookies are implemented in every site built by Wix. Take a look at the table below to view which cookies Wix implements on Wix sites:

Cookie name                                              Life span                                                              Purpose

svSession                                                    Permanent                                                          Creates activities and BI

hs                                                                 Session                                                               Security

incap_ses_${Proxy-ID}_${Site-ID}              Session                                                                Security

incap_visid_${Proxy-ID}_${Site-ID}            Session                                                                Security

nlbi_{ID}                                                      Persistent cookie                                                 Security

XSRF-TOKEN                                             Persistent cookie                                                Security

smSession                                                  Two weeks                                                          Identify logged in site members

 

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

 Withdrawal of Consent

If you don’t want us to process your data anymore, please contact us at mail@thecarpentershouse.co.uk or send us mail to: The Carpenters House, Rear 27 Church Street, Coxhoe, Co Durham, DH6 4HF

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Right To Be Forgotten

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at mail@thecarpentershouse.co.uk or send us mail to: The Carpenters House, Rear 27 Church Street, Coxhoe, Co Durham, DH6 4HF